Shipping & Returns

Returns Policy

We're sure you'll be happy with any purchase you make from us, however, you may return any items for a full refund as long as it is returned to us within 14 days from the date of despatch.

Any items must be returned in an unused/unworn condition, in their original packaging and with all additional labels and tags intact. We reserve the right to refuse a refund if these conditions are not met. We cannot refund/exchange any items that have been personalised.

Please be aware that TK Hockey (UK) Ltd will not cover any return carriage costs, unless the product is clearly faulty or has been sent as a result of our error (you received an incorrect or defective item, etc.). Any garments ordered that are not the correct size, please be aware that you are responsible for the return carriage charges. If you wish to exhange an item(s) for a different size you will be required to cover this further carriage cost.

If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You need to follow all steps and print your Returns form. Enclose the returns form with product(s) and package up securely. If you cannot print the return form, please include a note stating your order number, return ID, name, contact details, reason for return and whether you want a refund or an exchange. Without these details we will not be able to deal with your return.

If sending from within mainland Europe please send your parcel to the following address:

Outlet Store
TK Hockey (UK) Ltd
c/o TK Hockey Equipment GmbH
Fabrikstationstrasse 45 - 49 
68163 Mannheim
Germany

If sending from UK or RoI please send your parcel to the following address:

Outlet Store
TK Hockey (UK) Ltd
Unit 8, Castle Gate Business Park
Old Sarum
Salisbury
Wiltshire
SP4 6QX

We recommend returning items via a 'signed for' service to ensure that your parcel reaches us.

Shipping

We offer free shipping on all orders to Germany and Netherlands.

Details of our shipping prices, along with transit times can be found in the table below. We do offer free shipping to countries once the order is over a certain value, details of this can be found below. If your order qualifies for free shipping please select this option at the checkout. 

Country Standard Shipping Free Shipping for order over:  Usual Transit Time (Working Days)
Germany Free Carriage All Orders 1-2
Netherlands Free Carriage All Orders 2-3
       
Austria 9.95 € 100.00 € 2-3
Belgium 9.95 € 100.00 € 2-3
Denmark 9.95 € 100.00 € 2-3
Switzerland 9.95 € 100.00 € 2-3
       
France 15.95 € 150.00 € 2-3
Monaco 15.95 € 150.00 € 2-3
Luxembourg 15.95 € 150.00 € 2-3
Czech Republic 15.95 € 150.00 € 2-3
Liechtenstein 15.95 € 150.00 € 2-3
Italy 15.95 € 150.00 € 2-3
       
Hungary 19.95 € 200.00 € 2-3
Poland 19.95 € 200.00 € 2-3
Slovakia 19.95 € 200.00 € 2-3
Slovenia 19.95 € 200.00 € 2-3
       
Spain 24.95 € 250.00 € 3-4
Sweden 24.95 € 250.00 € 2-3
Portugal 24.95 € 250.00 € 3-4
       
Estonia 29.95 € 275.00 € 3-4
Finland 29.95 € 275.00 € 3-4
Lithuania 29.95 € 275.00 € 3-4
Latvia 29.95 € 275.00 € 3-4
Norway 29.95 € 275.00 € 3-4
       
Bosnia & Herzegovina 34.95 € 300.00 € 5-6
Croatia 34.95 € 300.00 € 3-4
Serbia 34.95 € 300.00 € 5-6
       
Bulgaria 49.95 € 350.00 € 4-5
Greece (Mainland) 49.95 € 350.00 € 5-6
Romania 49.95 € 350.00 € 3-4

 

All deliveries will require a signature upon delivery, so please enter a suitable delivery address to ensure that you receive your order promptly.